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Terms Of Service

Cancellation Policy

One-Time Services:

  • One-time services cannot be cancelled once the order is placed and work has begun.
  • No refunds will be issued for cancellation attempts of one-time services.

Subscription Services:

  • All subscription services have a minimum contract period of three months.
  • During the initial three-month period, cancellation is not permitted. If a client chooses to discontinue service, they will be charged for the full three months.
  • After the initial three-month period, clients may cancel their subscription by providing one month’s notice.
  • Cancellation requests must be submitted in writing via email to admin@encodersstudio.com or through our Contact Us page at https://encoders.studio/contact-us/.
  • Upon receiving a valid cancellation request, the cancellation will be effective immediately, and service will continue for the duration of the notice period.

Free Trials:

  • Encoders Studio may occasionally offer free trials for specific marketing campaigns.
  • Terms and conditions for free trials will be clearly stated in the relevant marketing materials.
  • Cancellation terms for services initiated through a free trial will be as specified in the trial offer terms.

Refund Policy

One-Time Services:

  • Generally, one-time services are non-refundable once work has begun.
  • In the event that Encoders Studio fails to deliver the product within the quoted timeframe, a partial refund may be considered. The refund amount will be determined on a case-by-case basis.

Subscription Services:

  • No refunds will be issued for the initial three-month contract period.

Satisfaction Guarantee:

  • Encoders Studio does not offer a standard satisfaction guarantee.
  • From time to time, we may offer results-based money-back guarantees for specific services or campaigns.
  • Terms of any such guarantees will be clearly stated in the associated marketing materials and will be honored as described.

Refund Requests:

Delivery Policy​

Project Timeframes:

  • Delivery timeframes vary from project to project.
  • The estimated delivery time for each project will be quoted at the time of order placement.
  • Encoders Studio commits to delivering projects within the quoted timeframe.

Scope of Work:

  • The delivered product or service will adhere to the scope of work agreed upon at the time of order placement.
  • Any additional work or out-of-scope requests will require additional payment before being undertaken.

Delays:

  • Encoders Studio strives to avoid delays in project delivery.
  • In the rare event of a delay, the client will be notified as soon as possible.
  • Compensation for delays, if any, will be determined based on the specific circumstances of the delay.

Client Responsibilities:

  • Timely delivery is contingent upon the client providing necessary information, feedback, or approvals as required throughout the project.
  • Delays caused by the client’s failure to provide required inputs may result in adjusted delivery timelines.

Project Acceptance:

  • Upon project completion, the client will be notified and given the opportunity to review the deliverables.
  • Any issues or discrepancies must be reported within 5 business days of delivery.

These policies are subject to change. Clients will be notified of any policy changes via email or through our website. For the most current version of our policies, please visit our website: encoders.studio.For any questions or concerns regarding these policies, please contact Encoders Studio at admin@encodersstudio.com or through our Contact Us page at https://encoders.studio/contact-us/.

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